Unisex Heritage Duffle

STANDARD DELIVERY

We offer standard delivery of £4.99 for Royal Mail Tracked for all orders under £50. We offer free delivery for orders over £50. Orders  will normally arrive between 3 to 5 working days. This applies only for mainland UK postal addresses. 

NEXT DAY DELIVERY

We offer DPD next working day delivery of £5.99 for orders under £50 and £3.99 for orders over £50. This applies only for mainland UK postal addresses.

To ensure next working day delivery; orders will need to be submitted before 2pm Mon - Fri. Next day delivery to the Scottish Highland and Scottish Islands can take between 3 - 4 working days to arrive.

PLEASE NOTE: Any orders placed on a Saturday, Sunday and after 2pm on a Friday will mean your order will be dispatched on the Monday.

Working Days are Monday to Friday excluding bank holidays.

TRACKING ORDERS

As soon as your order is dispatched, you will receive a confirmation email with a tracking number. Visit Royalmail or Dpd to track your order.

SATURDAY DELIVERIES

Unfortunately, we do not deliver on a Saturday.

TIMING OF ORDERS

We process orders in our warehouse from 9am to 2pm Monday to Friday. Therefore, if your order is placed on a bank holiday, after 2pm, late on a Friday or on the weekend, please expect a small delay. Orders will normally arrive in 2-5 working days. Next day delivery to the Scottish Highland and Scottish Islands can take between 3 - 4 working days to arrive.

OUTSIDE UK DELIVERIES 

Delivery to remote areas can take an extra 1-2 days. Local weather conditions can also affect delivery time.

At this time, we ship orders to mainland UK & Scottish Highlands. We are unable to ship to the Channel Islands, Isle of Man, EU and BFPO addresses.

BANK HOLIDAY DELIVERY

Over national UK bank holidays delivery will be delayed. Orders will be fulfilled on the next working day and will take 3-5 working days to be delivered.

OUR RETURNS POLICY

We do not currently offer free returns on our website for orders that you’d like to return. We only offer free returns on items which are faulty before they leave our warehouse. In this situation, please contact customer service at info@fhwbrands.com. BEFORE you send these items back to us. This is because we cannot refund return postage costs that you have paid for.

We will gladly accept your return of unworn merchandise within 14 days from receipt of your order.

We comply fully with the Consumer Rights Act providing :

• Your order is returned within 14 days from receipt of your order.
• Your order is returned in full.
• Your order is returned suitable for re-sale in original box with all labels and packaging in place.

HOW TO RETURN

For your convenience,  return instructions are also enclosed within the shipment.

Where can I find my order number?

Your order number can be found on the invoice and packing note sent to you in the shipment and order confirmation e-mail (e g. FHW1234).

Please return footwear in the original shoe box with all tags and packaging in place.  We reserve the right to refuse your return or charge a final fee for damaged shoe boxes that are not in resalable condition. Please ensure you take care when returning your product. You are required to take the items to a local Post Office with a return label attached to the outer carton that the goods arrived in.  We would advise that you gain Proof of Postage and retain this until you have received your refund.

PROCESSING RETURNS

How long will it take to receive credit into my account?

For UK orders, as there will be time delay for your return to reach our warehouse, and time allowed to process your return,  please allow 2 weeks for a refund to be credited to your account. 

PRODUCT RETURN FOR FAULTY OR RECEIVED INCORRECT ITEM/SIZE

Please contact our customer service team at info@fhwbrands.com  if you believe you received a faulty product or received an incorrect item/size .

If the item has been worn, the product must undergo inspection before a credit is made to your credit card. Please contact us for further instructions on returning merchandise that you believe is suffering a problem. Please note we are unable to provide a refund or compensation for products bought from another retailer other than www.fhwbrands.com so please return your purchase to the retailer you made your purchase from.

HOW DO I PROCESS AN EXCHANGE?

We  do not currently offer exchanges for items you wish to return for a different item or size. If you wish to order a different pair or change the size of your product, we advise that you return the item to us and  place an additional order to avoid delay and disappointment. Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not credit for delivery costs incurred during your purchase.

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT CUSTOMER SERVICES AT  info@fhwbrands.com AND ONE OF OUR TEAM WILL BE HAPPY TO ASSIST YOU.