Men's Boxwell Hiking Shoe

SAVER DELIVERY
We offer Saver delivery of £3.99 for Royal Mail Tracked for all orders under £50. We offer free delivery for orders over £50. Orders will normally arrive between 3-5 working days but please allow for extra time during this busy period due to a high volume of orders. This applies only for mainland UK postal addresses.

Christmas cut-off Saver Delivery last shipping date: 18th December (order by 2pm)

STANDARD DELIVERY
We offer Royal Mail 24 delivery of £4.99. This applies only for mainland UK postal addresses. Orders will normally arrive between 1-3 working days but please allow for extra time during this busy period due to a high volume of orders.. Orders will need to be submitted before 2pm Mon - Fri. Delivery to the Scottish Highland can take between 3 - 4 working days to arrive.

Christmas cut-off Standard Delivery last shipping date: 19th December (order by 2pm)

PLEASE NOTE: Any orders placed on a Saturday, Sunday and after 2pm on a Friday will mean your order will be dispatched on the Monday.

Working Days are Monday to Friday excluding bank holidays.

ROYAL MAIL DELIVERY INFORMATION

Royal Mail will always try to deliver items first time, this may include leaving it at the property in a safe place or with a neighbour, however if this isn’t suitable customers can use the Royal Mail app to stop this from happening at the address.

Royal Mail would then take the item back to the Delivery Office and leave a card with instructions for the customer to collect it.

TRACKING ORDERS
As soon as your order is dispatched, you will receive a confirmation email with a tracking number. Visit www.royailmail.com to track your order.

SATURDAY DELIVERIES
Unfortunately, we do not deliver on a Saturday.

TIMING OF ORDERS
We process orders in our warehouse from 9am to 2pm Monday to Friday. Therefore, if your order is placed on a bank holiday, after 2pm, late on a Friday or on the weekend, please expect a small delay. Orders will normally arrive in 2-5 working days. Next day delivery to the Scottish Highland and Scottish Islands can take between 3 - 4 working days to arrive.

OUTSIDE UK DELIVERIES
Delivery to remote areas can take an extra 1-2 days. Local weather conditions can also affect delivery time.

At this time, we ship orders to mainland UK & Scottish Highlands. We are unable to ship to the Channel Islands, Isle of Man, EU and BFPO addresses.

BANK HOLIDAY DELIVERY
Over national UK bank holidays delivery will be delayed. Orders will be fulfilled on the next working day and will take 3-5 working days to be delivered.

OUR RETURNS POLICY

Extended Returns: Any purchases made from 1st November 2023 can be returned until 14th January 2024. 

We do not currently offer free returns on our website for orders that you’d like to return. We only offer free returns on items which are faulty before they leave our warehouse. In this situation, please contact customer service at info@fhwbrands.com. BEFORE you send these items back to us. This is because we cannot refund return postage costs that you have paid for.

We will gladly accept your return of unworn merchandise within 14 days from receipt of your order.

We comply fully with the Consumer Rights Act providing :

• Your order is returned within 14 days from receipt of your order.
• Your order is returned in full.
• Your order is returned suitable for re-sale in original box with all labels and packaging in place.

 

HOW TO RETURN

For your convenience, return instructions are also enclosed within the shipment.

Where can I find my order number?

Your order number can be found on the invoice and packing note sent to you in the shipment and order confirmation e-mail (e g. FHW1234).

Please return footwear in the original shoe box with all tags and packaging in place.  We reserve the right to refuse your return or charge a final fee for damaged shoe boxes that are not in resalable condition. Please ensure you take care when returning your product. You are required to take the items to a local Post Office with a return label attached to the outer carton that the goods arrived in.  We would advise that you gain Proof of Postage and retain this until you have received your refund.

Please return goods to the following address:

Freeman Hardy & Willis
C/o Gardiner Bros
Unit F&G Quedgeley West Business Park
Bristol Road
Hardwicke
Gloucester
GL2 4PH 
UK

PROCESSING RETURNS

How long will it take to receive credit into my account?

For UK orders, as there will be time delay for your return to reach our warehouse, and time allowed to process your return,  please allow 2 weeks for a refund to be credited to your account. 

 

PRODUCT RETURN FOR FAULTY OR RECEIVED INCORRECT ITEM/SIZE

Please contact our customer service team at info@fhwbrands.com  if you believe you received a faulty product or received an incorrect item/size .

Please do not attempt to fix or repair your faulty product as this will invalidate your warranty and we will not be able to take your claim further. 

If the item has been worn, the product must undergo inspection before a credit is made to your credit card. Please contact us for further instructions on returning merchandise that you believe is suffering a problem. Please note we are unable to provide a refund or compensation for products bought from another retailer other than www.fhwbrands.com so please return your purchase to the retailer you made your purchase from.

 

HOW DO I PROCESS AN EXCHANGE?

We  do not currently offer exchanges for items you wish to return for a different item or size. If you wish to order a different pair or change the size of your product, we advise that you return the item to us and  place an additional order to avoid delay and disappointment. Once we receive your return in our warehouse, please allow 2 weeks for a refund to be credited to your account. We do not credit for delivery costs incurred during your purchase.

 

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE CONTACT CUSTOMER SERVICES AT  info@fhwbrands.com AND ONE OF OUR TEAM WILL BE HAPPY TO ASSIST YOU.